Listening, Learning, and Lifting Our Game: Inside the Armitage Jones 2025 Client Experience Survey

At Property Republic, we believe that great property brands don’t just deliver projects -they build trust through listening, reflection, and continual improvement. 
That’s exactly what Armitage Jones has done with its 2025 Client Experience Survey.

Conducted online to make participation simple and accessible, the survey invited clients across the property, development, and infrastructure sectors to share candid feedback on their experience working with Armitage Jones. The results revealed a clear message: relationships and responsiveness remain at the heart of the company’s success.

More than 87% of respondents identified trusted relationships and a personable team as a defining strength. Clients consistently described the AJ team as “solutions-focused”, “responsive”, “collaborative”, and “calm under pressure” - qualities that continue to set the business apart in a complex project environment.

But the survey didn’t just celebrate success; it created a roadmap for growth.

Clients encouraged Armitage Jones to continue deepening its mentoring model, sharpen its strategic advisory capability, and strengthen communication consistency across project stages. These insights are now shaping internal development initiatives and external engagement strategies for the year ahead.

Importantly, the process demonstrates the power of closing the feedback loop. By asking for honest input and responding transparently, Armitage Jones reinforces trust and demonstrates that listening is a key part of leadership.

As the company puts it: “Listening is only the first step – acting on feedback is where trust is built.” 

The Client Experience Survey highlights how a human-centred approach can strengthen both brand perception and client relationships. It’s a strong example of how professional services firms in the property industry can turn client insights into tangible business improvement.

Image credit to Armitage Jones